Privacy Policy

Rock Candy AV ("we", "our", "us") is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

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1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, mailing address

• Business Information: Company name, project location, job scope

• Billing Information: Invoicing details, payment status (we do not store credit card numbers)

• Technical Information: Project-specific technical requirements, images, or system access details (if provided)

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2. How We Use Your Information

We use your information strictly for business purposes, including:

• Providing AV integration services

• Project planning and communication

• Invoicing and payment processing

• Responding to service requests or technical support

• Sending service-related updates or administrative messages

We do not sell, rent, or trade your personal information to third parties.

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3. Information Sharing

We may share information only under the following limited circumstances:

• With trusted service providers (e.g., subcontractors or shipping companies) necessary to fulfill your project

• When required by law, subpoena, or other legal process

• To protect the rights, property, or safety of Rock Candy AV, our clients, or others

All third-party providers are required to maintain the confidentiality and security of your data.

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4. Data Security

We take reasonable technical and organizational measures to safeguard the information we collect, including:

• Restricted access to sensitive client data

• Use of secure storage and communication systems

• Regular updates to software and internal protocols

However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your data, you provide it at your own risk.

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5. Your Rights and Choices

You have the right to:

• Request access to the personal data we hold about you

• Ask us to correct or delete your data (where applicable)

• Opt out of any non-essential communications

To exercise your rights, please contact us at rockcandyav@gmail.com

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6. Children’s Privacy

Our services are intended for business and professional use. We do not knowingly collect personal information from children under 13.

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7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website with a revised effective date. Your continued use of our services constitutes acceptance of those changes.