Terms & Conditions
Effective Date: 2023
Company Name: Rock Candy AV
Website: https://rockcandyav.wixsite.com/rock-candy-av
Email: rockcandyav@gmail.com
Phone: 310-666-6881
Please read these Terms and Conditions ("Terms") carefully before using any services provided by Rock Candy AV ("Company", "we", "our", or "us").
By engaging our services, visiting our website, or signing a service agreement, you agree to be bound by these Terms.
1. Scope of Services
Rock Candy AV provides audiovisual (AV) integration services, which may include:
Design and engineering of AV systems
Equipment procurement and installation
Programming and configuration
System testing and commissioning
Maintenance and support services
Details of each project will be outlined in a separate written proposal or service agreement.
2. Quotations and Pricing
All quotes are valid for 10 days from the date issued unless otherwise stated. Prices are subject to change due to equipment availability, market fluctuations, or client-requested scope changes.
3. Payments and Invoicing
A deposit of 100% of equipment costs is required to schedule work or order equipment.
Final payment is due upon project completion, unless otherwise specified in your service agreement.
Late payments may incur a 20% monthly finance charge.
We reserve the right to suspend work or withhold deliverables for unpaid invoices.
4. Cancellations and Refunds
All sales of equipment and services are final. We do not offer refunds for equipment purchases, service labor, or design work once initiated.
For cancellations of scheduled services, written notice is required. Cancellation fees may apply based on the proximity to the scheduled start date and the stage of project progress.
5. Customer Responsibilities
Clients are responsible for:
Ensuring site readiness prior to installation
Providing access to necessary infrastructure (power, network, etc.)
Informing us of any changes to site conditions or project scope
Maintaining a safe working environment for our technicians
Delays caused by client-side issues may result in rescheduling fees or additional charges.
6. Equipment and Warranty
All equipment provided is subject to the manufacturer's warranty. [Your Company Name] does not offer any additional warranty unless specified in writing.
We are not liable for:
Equipment failures due to misuse, improper maintenance, or third-party tampering
Changes made to the system by unauthorized parties.
7. System Support and Maintenance
Unless a maintenance agreement is in place, support services (troubleshooting, repairs, etc.) will be billed at our standard hourly rate.
Optional service level agreements (SLAs) may be offered for priority support and scheduled maintenance.
8. Intellectual Property
All system designs, programming code, and documentation created by Rock Candy AV remain the intellectual property of the company unless otherwise agreed in writing.
Clients are granted a non-exclusive, non-transferable license to use the deliverables for internal use only.
9. Limitation of Liability
To the fullest extent permitted by law, [Your Company Name] shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of business, revenue, or data.
Our total liability shall not exceed the total fees paid by the client for the specific project or services rendered.
10. Force Majeure
We are not responsible for delays or failures in performance due to circumstances beyond our control, including but not limited to acts of God, natural disasters, labor strikes, supply chain disruptions, or power outages.
11. Termination
We reserve the right to terminate a project or service agreement if:
The client breaches the Terms
The client fails to make payments
Unsafe or unsuitable working conditions are present
In such cases, all work performed up to the date of termination will be invoiced and due immediately.
12. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions.
13. Dispute Resolution
In the event of a dispute, both parties agree to attempt resolution through informal negotiations. If unresolved, the matter shall be submitted to binding arbitration in Los Angeles, CA.
14. Amendments
We may update these Terms from time to time. Changes will be posted on our website and will become effective upon posting. Continued use of our services constitutes acceptance of the revised Terms.
15. Contact Information
For any questions about these Terms, please contact:
Chris Rock
310-666-6881